Courts Plus Looks to Improve Customer Experience with Survey Results

At the Monday, September 26, 2016 Park Board Meeting, the Board was presented with results of a survey administered by email to Courts Plus members this fall regarding how they utilize the facility and their satisfaction with their membership, amenities, staff, and the overall facility. A majority of Courts Plus members’ satisfaction level was reported as “good” to “excellent”.

Director of Enterprise Services Brian McDermott stated that, “Courts Plus staff works hard to accommodate member needs and continually looks to improve the customer experience.” The survey results will be looked at more closely to learn more about customer wants and possible improvements that can be made to improve the overall experience.  In addition, the results will be compared to national fitness industry trends to ensure Courts Plus keeps pace with the industry in the years ahead.  The results of the survey can be found here.

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