What is the Virtual Waiting Room?

The virtual waiting room helps manage high-volume registration events, ensuring that user volume does not exceed the website’s ability to provide a responsive registration experience.

On registration day, you will sign into the site as usual. Five minutes prior to registration, if user volume exceeds the software’s capability, a virtual waiting room will engage and all users logged in will enter a waiting room where you will receive your spot in line. You will keep your place in the waiting room line even if your phone goes to sleep, you lose your internet connection, or you close the virtual waiting room page, provided you log back in on the same device using the same browser.

Once it’s your turn to register you will be redirected to the registration site where you can browse the site and complete your transactions.

The virtual waiting room feature will only kick-in if user volume exceeds the software’s capability. Otherwise, users will simply enter the site as they normally would on registration days.

Download Virtual Waiting Room FAQs.