Communications

Communications

Exceptional and consistent guest experience.

  • Goal 1: Foster a customer-first environment.
  • Goal 2: Address customer service needs.

Tactic 1: Refine and implement updates to "A" Game customer service model based on current operations (Targeted Completion Date-Summer 2021)

Progress Update

  • Re-formed employee Customer Service Team (Spring 2021)
  • Collected feedback from over 800 respondents to an online survey on the level of customer service they have received from Elmhurst Park District staff from March 2020 to April 2021 (Spring 2021)
  • Team is developing training and resources for virtual/remote customer service protocols (Spring 2021)

Tactic 2: Continue to engage community to determine park and recreation needs (Targeted Completion Date-Fall 2021)

Continue to engage community to determine park and recreation needs (Targeted Completion Date-Fall 2021)

Progress Update

  • Work on this tactic to begin in Summer 2021