Frequently Asked Questions

Events

Here is the current status of upcoming events:

  • Touch a Truck (September) - CANCELED
  • Girls Night Out (September)- CANCELED
  • Family Fall Fest (October) - CANCELED
  • Fall Scramble (October) - CANCELED
  • Tree Lighting (December 3) - Facebook Live Lighting Event

 

Updated Tue, Sep 22 - 10:06am

Facilities

Download Reopenings Information

The Abbey Closed
Administrative Office Open
Athletic Fields Open
Basketball Courts Open
Courts Plus Open with capacity limits and some reservations required
Drinking Fountains Closed
East End Pool Closed
Futsal Court Open
The Hub Open (spray ground requires reservations)
Outdoor Weddings Open
Pickleball Courts at Crestview Park Open
Picnic Shelter Rentals Open for groups up to 50
Playgrounds  Open
Restrooms Open
Roller Hockey Courts Open
Safety Town  Closed
Sand Volleyball Courts Open
Skate Park Open
Smalley Pool Closed
Sugar Creek Golf Course Open
Tennis Courts Open
Turf Fields Open
Trails and Walking Paths Open
Wagner Community Center Closed to public, open to program participants
Wilder Park Conservatory Open
Wilder Mansion Open with restrictions

 

Updated Mon, Aug 31 - 9:50am

Picnic shelters and picnic permit requests will be accepted for rentals up to 50 people. Groups above that size will not be considered based on Phase 4 guidelines.

Updated Thu, Jul 02 - 10:18am

Yes, playgrounds are open as of June 29. Click here for more information.

Updated Mon, Jun 29 - 1:00pm

Eldridge Park's east playground was scheduled for redevelopment in 2020. Due to COVID-19, this project has been deferred. Updates regarding when the project will move forward will be posted to epd.org when available.

Updated Tue, May 12 - 1:13pm

Outdoor pools will not open for the 2020 season. Everyone who purchased a season pass will be able to carry the pass over to use during the 2021 season.

It takes approximately five weeks to prep the pools for opening, which includes filling and treating the water; cleaning and setting up the facility; recruiting, hiring, and training more than 100 lifeguards; onboarding admissions and guest services staff; and purchasing the necessary equipment and supplies. In a normal year, the pool is filled and guards are hired and trained by mid-May, but due to the stay-at-home order, staff has been unable to start any of the necessary prep work.

In addition, in order to operate East End and Smalley Pools, staff would need to comply with social distancing guidelines, gathering limits, and cleaning/disinfecting guidelines, many of which have yet to be fully developed for swimming pools. It was unclear how the pools would be able to open safely and still comply with those strict limits and protocols issued by the CDC and Illinois Department of Public Health, and therefore the decision was made to remain closed. This closure also means that swim lessons and aquatic programs will not be held this summer.

Updated Tue, May 12 - 7:18pm

Courts Plus' fitness floor is open with a limited capacity of 45 people. The lap pool is open for members to make reservations. An expanded opening of tennis courts, indoor group exercise and more is planned for September 8. Visit courtsplus.com for details.

Updated Thu, Sep 03 - 12:51pm

Yes, The Hub is now open, the spray ground requires reservations.

Updated Fri, Jul 17 - 2:11pm

Memberships

Monthly memberships, which have been on hold since April due to the pandemic, will be reinstated on September 1. The first monthly bill will be processed on September 15. Starting in October, bills will be processed on the first of the month. A partial credit resulting from the facility closure on March 14 has been put on your household account. If you have any credit on your Elmhurst Park District account resulting from overpaid membership fees or canceled programs, that credit will be applied to your membership fee before your card on file is charged. Expiration dates for annual memberships have also been extended by 171 days due the closure. More information will be sent directly to annual members ahead of your renewal date.

We are excited to announce that monthly membership rates have been reduced by as much as 25% for the remainder of the year. Rates will be as follows: $45 for an adult and $30 for an additional adult on your account; $35 for a senior and $24 for an additional senior on your account; $35 for individual young adults ages 18-22 and $24 for additional young adult on your account; and $16 for an individual youth 17 and under and $15 for an additional youth on your account.

Learn more about the current reopening plan at the Courts Plus website.

Updated Mon, Aug 31 - 9:48am

The Elmhurst Park District will be keeping East End Pool and Smalley Pool closed for the 2020 swim season. Everyone who purchased a season pass will be able to carry the pass over to use during the 2021 season. If you would prefer not to have a pass carried over, you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Wed, May 13 - 9:00am

Online Registration

We regularly conduct maintenance updates to our online registration to maintain performance and ensure your security and privacy when doing business with us online. These updates are done after business hours and may require our online registration to be unavailable for scheduled periods of time.

Updated Thu, Nov 14 - 4:44pm

The recommended browsers for online registration are a current version of Chrome or Safari.

Updated Thu, Nov 14 - 4:44pm

For step by step instructions on how to register online please click here.

Updated Thu, Nov 14 - 4:44pm

Pool Rules

You are more than welcome to pack your own lunch or dinner and enjoy it in the picnic areas in the parks outside the pools. Coolers and outside food are not allowed inside the pools, but swimmers can enter and leave the facility as many times as they wish by showing their receipt or stamped hand to the cashier. We also have a wide variety of menu options available at our concession stand located inside both pools.

Updated Thu, Nov 14 - 4:49pm

Children must be at least 10 years old to come to the pool alone. Anyone under the age of 10 must be accompanied by an adult, age 16 or older.

Updated Thu, Nov 14 - 4:50pm

Everyone MUST be AT LEAST 48 inches tall to ride the slides at East End and Smalley Pools.

Updated Thu, Nov 14 - 4:50pm
  • Lightning or thunder in the area.
  • Air temperature falls below 65 degrees.
  • Mechanical issues.
  • Daily hours may be adjusted and/or sections of the facility may be closed due to staff shortage.
Updated Thu, Nov 14 - 4:50pm

The water is kept between 80-83 degrees.

Updated Thu, Nov 14 - 4:50pm

Swimsuits are required to enter the water. All additional clothing must be clean and may require approval by the facility manager. Jeans, sandals, athletic shorts are not permitted in the water. Anyone not wearing a swim suit will be asked to exit the water. All children regularly diapered must wear either a disposable or reusable swim diaper. Reusable swim diapers are sold at the Admissions window.

Updated Thu, Nov 14 - 4:51pm

All flotation devices must be U.S. Coast Guard approved. Complimentary lifejackets are available at the park. Children wearing lifejackets must be within arm reach of a parent or guardian over the age of 16.

Updated Thu, Nov 14 - 4:51pm

Programs

All spring programs and aquatic programs have been canceled and will be credited back to your EPD household account, which will be available for future registrations when programs become available. You will receive an emailed receipt each time a credit is applied to your account. If you would prefer not to have a credit balance you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Wed, May 13 - 8:55am

Rec Station, Sunbeams & Rainbows, Martial Arts and other programs with automatic billing were not charged in April and will not be charged or billed during the closure. For programs that have ended or cancelled, credits for the missed classes have been applied to the household accounts. If you would prefer not to have a credit balance you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Fri, May 01 - 5:36pm

Rec Station will not be held for the 2020-2021 school year.

In lieu of Rec Station, the Park District is offering Club Ed., a self-directed E-Learning program based at Park District and District 205 locations. Learn more.

Updated Thu, Sep 03 - 12:53pm

Yes! Visit the Virtual Recreation page to view all virtual programs, including fitness, dance, early childhood and gymnastics.

Updated Fri, May 01 - 7:46am

Seasonal brochures will be available online only until further notice to provide maximum flexibility and cost savings. Our most current Digital Brochure can be accessed on our homepage, epd.org.

Updated Thu, Sep 03 - 12:54pm

Outdoor pools will not open for the 2020 season, so this means no aquatic programs will be offered this summer. All aquatic program purchases will be credited back to your EPD household account, which will be available for future registrations when programs become available. You will receive an emailed receipt each time a credit is applied to your account. If you would prefer not to have a credit balance you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Tue, May 12 - 1:18pm

Thus far, there have not been discussions about cutting the Park District’s tax levy or possibly providing tax rebates during the COVID-19 pandemic. While residents are not currently able to participate in programs nor use the playgrounds, athletic courts, facilities and fields, all of the District's 28 parks remain open for walking, hiking, running and biking and still have to be maintained during the stay-at-home order. This maintenance includes, among other things, mowing of turf, trail maintenance and trash collection. In addition, the District operates nearly 20 different facilities that, even while closed to the public, have to continue to be operated from the perspective of utilities, HVAC systems and security.

Less than half of the Park District's overall funding comes from property tax revenues. The majority of revenue is generated from user fees, memberships and facility rental fees.  During the stay-at-home order we are not generating any of those revenues and project our losses to be in excess of $6 million dollars.  As a result, we have instituted a hiring freeze, frozen any vacant positions, cancelled contracts with service providers, deferred more than $1 million dollars in capital projects and have furloughed and imposed pay cuts on hundreds of staff who run our programs and facilities.

Therefore, tax revenues are solely being used at the current time to operate the District's essential functions, with a focus on safety, security and sanitation for park users and our staff performing those tasks.

We greatly look forward to the lifting of the stay at home order so that the Park District, along with everyone else, can begin to transition back to a new "normal"  which we anticipate will allow for greater use of the parks and a gradual re-introduction of programs and services.

Updated Fri, May 15 - 1:44pm

Registration

All program participants must be of the specified age by the first day of class unless otherwise noted.

Updated Thu, Nov 14 - 4:45pm

R/NR means Resident/Non-Resident. A resident is one who pays Elmhurst Park District taxes. If you are unsure, please check your tax bill. Proof of residency will be required.

M/NM means Courts Plus Member/Non-Member.

Updated Thu, Nov 14 - 4:45pm

Min/Max refers to the minimum and maximum number of participants allowed in a program.

Updated Thu, Nov 14 - 4:44pm

Any check returned by the bank to the Elmhurst Park District for any reason will incur a $25 fee. Additional registrations will not be accepted until all outstanding balances have been cleared.

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District recognizes that there are residents living within District boundaries who are unable to participate in programs due to economic hardships.  Applications for financial assistance may be picked up at the Wagner Community Center, at Courts Plus for Courts Plus memberships and programs or downloaded here.

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District is committed to providing the highest quality recreation activities, events, and programs.  If a person is not completely satisfied with a Park District class, program, or activity due to circumstances under the Park District's control, the District will arrange for the person to repeat the class at no charge, receive credit toward another program, or receive a refund.

A full refund will be granted...

  • If a participant is dissatisfied with a Park District class, program, or activity due to circumstances under the Park District's control.  Refund requests must be made prior to the third class meeting or within two weeks of a single/double-meeting activity.
  • If the refund is initiated by the Park District (i.e. cancelled class, low enrollment).
  • For injury or illness with a doctor's note before the program begins.

Once a program has begun, only a prorated amount will be refunded.  After a class is over, no refunds will be issued. Programs that require approval from the Program Manager to refund include Sunbeams & Rainbows, Rec Station, Gymnastics Team and Pre Team and Recital Dance Programs.

  • Trips:  Refunds for trips will be issued only if the seat can be resold or if the Park District cancels the trip.
  • No refunds will be issued for Sugar Creek Golf Course greens fees, Courts Plus courts fees, joining fees or food/beverages.

Recreation Camps Refunds

  • The deadline for camp withdrawals or changes is 9 a.m. on Monday the week before each session begins.

Courts Plus Camp Refunds

  • The deadline for camp withdrawals or changes is 8 p.m. on the Thursday before each session begins.

All other refunds (unless otherwise noted)

  • A full refund will be credited to a customer’s account if a request is received up to 48 hours prior to the start of a program. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
  • If a refund request is made less than 48 hours before a class and a class has not yet begun, a refund will be credited to a customer’s account minus one class prorated fee. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • Once a program has begun, refunds will be credited to a customer’s account minus a prorated fee for the classes that have met. If the customer requests that the refund is issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • After the midpoint of the program, no refund will be issued except for illness/injury, with proof of a doctor’s note.

If a customer account has no activity after one year from the date a refund was credited to the account, that refund will automatically be issued to a credit card or by check based on the original payment type minus a $5 service charge.

Refunds must be requested through email or in person (not available online).

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District is committed to promoting and encouraging positive interactions among participants with and without disabilities.  Staff members are available to assist participants with accommodations needed for success in and enjoyment of our programs.

First, register for the desired program.  Then contact Erica Brady, Elmhurst Park District Program Manager for Special Needs & Inclusion, at (630) 993-8676 at least five days prior to the start of the program to discuss the special needs of the participant and ways in which we can accommodate those needs.  Please be sure to contact Erica before each program so that a smooth inclusion can occur.

The Elmhurst Park District is also a member of the Gateway Special Recreation Association, which was formed through an intergovernmental agreement and serves as an extension of the Park Districts of Elmhurst, Burr Ridge, Oak Brook, Pleasant Dale, Westchester and York Center, and the Villages of Hinsdale and Willowbrook.  Gateway SRA contracts the services of the Ray Graham Association for People with Disabilities, a non-profit agency, to provide recreation programs.  For more information on inclusion and special needs programming, visit the Special Needs & Inclusion page.

Updated Thu, Nov 14 - 4:44pm

Insurance coverage for injuries suffered while participating in programs or utilizing park facilities is not provided by the Elmhurst Park District.

Updated Thu, Nov 14 - 4:44pm

Please complete a medication dispensing form prior to the start of program. Alert staff of allergies or medical dispensing forms when program begins.

Updated Thu, Nov 14 - 4:44pm

Registration notifications and receipts sent from our registration system will come from elmhurstparkdistrict [at] rectrac.com.  To avoid emails being marked as spam, add us to your contact list. This is a notification only address that cannot accept replies.

Updated Thu, Nov 14 - 4:44pm

A resident is defined as an individual living at an address or a property owner within the Park District boundaries. If you are unsure, please check your tax bill.  In order to receive resident rates, proof of residency must be provided at either by emailing registration [at] epd.org. Once verified, your account will be updated to resident.

Proof of residency must include one of the following:

  • Utility bill for the household such as gas, electric, water or waste removal
  • Lease or Home Bill of Sale with your name and address on it
  • Tax bill with Elmhurst Park District listed

For more information, please contact the Wagner Community Center at (630) 993-8900.

Updated Fri, Jul 31 - 1:44pm