Frequently Asked Questions

Registration

All program participants must be of the specified age by the first day of class unless otherwise noted.

Updated Thu, Nov 14 - 4:45pm

R/NR means Resident/Non-Resident. A resident is one who pays Elmhurst Park District taxes. If you are unsure, please check your tax bill. Proof of residency will be required.

M/NM means Courts Plus Member/Non-Member.

Updated Thu, Nov 14 - 4:45pm

Min/Max refers to the minimum and maximum number of participants allowed in a program.

Updated Thu, Nov 14 - 4:44pm

Any check returned by the bank to the Elmhurst Park District for any reason will incur a $25 fee. Additional registrations will not be accepted until all outstanding balances have been cleared.

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District recognizes that there are residents living within District boundaries who are unable to participate in programs due to economic hardships.  Applications for financial assistance may be picked up at the Wagner Community Center, at Courts Plus for Courts Plus memberships and programs or downloaded here.

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District is committed to providing the highest quality recreation activities, events, and programs.  If a person is not completely satisfied with a Park District class, program, or activity due to circumstances under the Park District's control, the District will arrange for the person to repeat the class at no charge, receive credit toward another program, or receive a refund.

A full refund will be granted...

  • If a participant is dissatisfied with a Park District class, program, or activity due to circumstances under the Park District's control.  Refund requests must be made prior to the third class meeting or within two weeks of a single/double-meeting activity.
  • If the refund is initiated by the Park District (i.e. cancelled class, low enrollment).
  • For injury or illness with a doctor's note before the program begins.

Once a program has begun, only a prorated amount will be refunded.  After a class is over, no refunds will be issued. Programs that require approval from the Program Manager to refund include Sunbeams & Rainbows, Rec Station, Gymnastics Team and Pre Team and Recital Dance Programs.

  • Trips:  Refunds for trips will be issued only if the seat can be resold or if the Park District cancels the trip.
  • No refunds will be issued for Sugar Creek Golf Course greens fees, Courts Plus courts fees, joining fees or food/beverages.

Recreation Camps Refunds

  • The deadline for camp withdrawals or changes is 9 a.m. on Monday the week before each session begins.

Courts Plus Camp Refunds

  • The deadline for camp withdrawals or changes is 8 p.m. on the Thursday before each session begins.

All other refunds (unless otherwise noted)

  • A full refund will be credited to a customer’s account if a request is received up to 48 hours prior to the start of a program. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
  • If a refund request is made less than 48 hours before a class and a class has not yet begun, a refund will be credited to a customer’s account minus one class prorated fee. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • Once a program has begun, refunds will be credited to a customer’s account minus a prorated fee for the classes that have met. If the customer requests that the refund is issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • After the midpoint of the program, no refund will be issued except for illness/injury, with proof of a doctor’s note.

If a customer account has no activity after one year from the date a refund was credited to the account, that refund will automatically be issued to a credit card or by check based on the original payment type minus a $5 service charge.

Refunds must be requested through email or in person (not available online).

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District is committed to promoting and encouraging positive interactions among participants with and without disabilities.  Staff members are available to assist participants with accommodations needed for success in and enjoyment of our programs.

If you need inclusion assistance, please contact the Wagner Community Center at (630) 993-8901.

The Elmhurst Park District is also a member of the Gateway Special Recreation Association, which was formed through an intergovernmental agreement and serves as an extension of the Park Districts of Elmhurst, Burr Ridge, Oak Brook, Pleasant Dale, Westchester and York Center, and the Villages of Hinsdale and Willowbrook.  Gateway SRA contracts the services of the Ray Graham Association for People with Disabilities, a non-profit agency, to provide recreation programs.  For more information on inclusion and special needs programming, visit the Special Needs & Inclusion page.

Updated Tue, Jul 06 - 2:19pm

Insurance coverage for injuries suffered while participating in programs or utilizing park facilities is not provided by the Elmhurst Park District.

Updated Thu, Nov 14 - 4:44pm

Please complete a medication dispensing form prior to the start of program. Alert staff of allergies or medical dispensing forms when program begins.

Updated Thu, Nov 14 - 4:44pm

Registration notifications and receipts sent from our registration system will come from elmhurstparkdistrict [at] rectrac.com.  To avoid emails being marked as spam, add us to your contact list. This is a notification only address that cannot accept replies.

Updated Thu, Nov 14 - 4:44pm

A resident is defined as an individual living at an address or a property owner within the Park District boundaries. If you are unsure, please check your tax bill.  In order to receive resident rates, proof of residency must be provided by emailing registration [at] epd.org. Once verified, your account will be updated to resident.

Proof of residency must include one of the following:

  • Utility bill for the household such as gas, electric, water or waste removal
  • Lease or Home Bill of Sale with your name and address on it
  • Tax bill with Elmhurst Park District listed

For more information, please contact the Wagner Community Center at (630) 993-8900.

Updated Thu, Jun 10 - 8:04am

Online Registration

We regularly conduct maintenance updates to our online registration to maintain performance and ensure your security and privacy when doing business with us online. These updates are done after business hours and may require our online registration to be unavailable for scheduled periods of time.

Updated Thu, Nov 14 - 4:44pm

The recommended browsers for online registration are a current version of Chrome or Safari.

Updated Thu, Nov 14 - 4:44pm

For step by step instructions on how to register online please click here.

Updated Thu, Nov 14 - 4:44pm

When selecting the shopping cart icon for your desired selection, it is put into a pre-cart.  This is a shopping list and does not reserve items.  Slots are reserved once the Add to Cart process is completed, waivers signed and payment has been received. 

Updated Fri, May 07 - 2:46pm

Registration is completed when the checkout process has been completed and payment has been received.  You will receive an email with a receipt attached once your registration is completed.  

Updated Fri, May 07 - 2:36pm

Pool Rules

You are more than welcome to pack your own lunch or dinner and enjoy it in the picnic areas in the parks outside the pools. Coolers and outside food are not allowed inside the pools, but swimmers can enter and leave the facility as many times as they wish by showing their receipt or stamped hand to the cashier. We also have a wide variety of menu options available at our concession stand located inside both pools.

Updated Thu, Nov 14 - 4:49pm

Children must be at least 10 years old to come to the pool alone. Anyone under the age of 10 must be accompanied by an adult, age 16 or older.

Updated Thu, Nov 14 - 4:50pm

Everyone MUST be AT LEAST 48 inches tall to ride the slides at East End and Smalley Pools.

Updated Thu, Nov 14 - 4:50pm
  • Lightning or thunder in the area.
  • Air temperature falls below 65 degrees.
  • Mechanical issues.
  • Daily hours may be adjusted and/or sections of the facility may be closed due to staff shortage.
Updated Thu, Nov 14 - 4:50pm

The water is kept between 80-83 degrees.

Updated Thu, Nov 14 - 4:50pm

Swimsuits are required to enter the water. All additional clothing must be clean and may require approval by the facility manager. Jeans, sandals, athletic shorts are not permitted in the water. Anyone not wearing a swim suit will be asked to exit the water. All children regularly diapered must wear either a disposable or reusable swim diaper. Reusable swim diapers are sold at the Admissions window.

Updated Thu, Nov 14 - 4:51pm

All flotation devices must be U.S. Coast Guard approved. Complimentary lifejackets are available at the park. Children wearing lifejackets must be within arm reach of a parent or guardian over the age of 16.

Updated Thu, Nov 14 - 4:51pm

Programs

Any canceled programs or events were credited back to your EPD household account, which will be available for future registrations when programs become available. You will receive an emailed receipt each time a credit is applied to your account. If you would prefer not to have a credit balance you may request a refund via email at registrationatepd [dot] org. A refund check will be mailed to the address we have on file.

Updated Thu, May 13 - 1:47pm

Virtual Group Exercise is being offered to Courts Plus members via Zoom. Click here to learn more.

Visit our homepage, epd.org, to view our Digital Brochure and see other virtual class opportunities. 

Updated Fri, Oct 22 - 12:19pm

Seasonal brochures are available online. If you want a print brochure mailed to you, please sign-up here. Our most current Digital Brochure can be accessed on our homepage, epd.org.

Updated Fri, Oct 22 - 12:17pm

Thus far, there have not been discussions about cutting the Park District’s tax levy or possibly providing tax rebates during the COVID-19 pandemic. While residents are not currently able to participate in programs nor use the playgrounds, athletic courts, facilities and fields, all of the District's 28 parks remain open for walking, hiking, running and biking and still have to be maintained during the stay-at-home order. This maintenance includes, among other things, mowing of turf, trail maintenance and trash collection. In addition, the District operates nearly 20 different facilities that, even while closed to the public, have to continue to be operated from the perspective of utilities, HVAC systems and security.

Less than half of the Park District's overall funding comes from property tax revenues. The majority of revenue is generated from user fees, memberships and facility rental fees.  During the stay-at-home order we are not generating any of those revenues and project our losses to be in excess of $6 million dollars.  As a result, we have instituted a hiring freeze, frozen any vacant positions, cancelled contracts with service providers, deferred more than $1 million dollars in capital projects and have furloughed and imposed pay cuts on hundreds of staff who run our programs and facilities.

Therefore, tax revenues are solely being used at the current time to operate the District's essential functions, with a focus on safety, security and sanitation for park users and our staff performing those tasks.

We greatly look forward to transitioning back to a new "normal"  which we anticipate will allow for greater use of the parks and a gradual re-introduction of programs and services.

Updated Thu, Jun 10 - 10:42am

Memberships

Monthly memberships, which had been on hold since April due to the pandemic, were reinstated on September 1. The first monthly bill was processed on September 15. Starting in October, bills are processed on the first of the month. A partial credit resulting from the facility closure on March 14 has been put on your household account. If you have any credit on your Elmhurst Park District account resulting from overpaid membership fees or canceled programs, that credit will be applied to your membership fee before your card on file is charged. Expiration dates for annual memberships have also been extended by 171 days due the closure. More information will be sent directly to annual members ahead of your renewal date.

We are excited to announce that monthly membership rates have been reduced by as much as 25% for the remainder of the year. Rates will be as follows: $45 for an adult and $30 for an additional adult on your account; $35 for a senior and $24 for an additional senior on your account; $35 for individual young adults ages 18-22 and $24 for additional young adult on your account; and $16 for an individual youth 17 and under and $15 for an additional youth on your account.

Learn more at the Courts Plus website.

Updated Tue, Dec 15 - 12:16pm

Events

Here is the current status of upcoming events:

  • Movies in the Park - Tentatively scheduled for June 18, July 9 and August 6, 2021
  • Bags, Brew and BBQ - Tentatively scheduled for July 24, 2021
  • Park Palooza - Tentatively scheduled for August 21, 2021
  • Touch a Truck - Tentatively scheduled for September 11, 2021
  • Family Fall Event - Tentatively scheduled for October 16, 2021
  • Tree Lighting in Wilder Park - Tentatively scheduled for December 2, 2021

 

Updated Thu, Jun 10 - 10:40am

Facilities

Courts Plus is open for members. Visit courtsplus.com for details.

Updated Thu, Jun 10 - 10:41am

Yes. Sugar Creek Golf Course remains open. Visit their website to book a tee time.

Updated Thu, May 13 - 1:45pm

Pool Reopening

Pool Passes are available online only. Fee is $60 Residents/$120 Non-Residents per person. Click here to purchase a pool pass. 

If you need instructions for how to register for programs online, please click here.

 

Updated Fri, Jun 11 - 7:30am

Any family members not listed on a household account, must be added prior to purchasing a pool pass. You can add household members to your account after your initial account set-up by using our Registration Contact Form. Please send us your immediate family member’s first and last name and date of birth.

 

Updated Fri, Jun 18 - 8:34am

Photos can be taken for an ID card at either pool at the start of the season, so June 12 at East End and June 19 at Smalley. 

Updated Thu, Jun 10 - 3:07pm

Pool passes purchased for the 2020 season were cancelled due to the pandemic.  All purchasers received a credit and were offered the opportunity to request a refund. Purchasers who chose to take a credit can apply those funds toward the purchase of new pool passes for 2021.

You can contact our Registration Department with questions regarding your household account credits.

Updated Fri, Jun 18 - 8:35am

Yes, any credits on your household account can be used toward the purchase of  2021 Pool Passes. If you have questions about applying credits to your purchase, please contact Registration.

Updated Fri, Jun 18 - 8:35am

Punch Cards will be available to purchase at the pools once the pool season begins, so beginning June 12 at East End and June 19 at Smalley.

Punch Cards - Available at the pools beginning June 12Fee
Resident 20 Swim Punch Card$140
Senior (Age 62+) 20 Swim Punch Card$112

 

Updated Thu, Jun 10 - 3:00pm

Masks will be optional for those who are vaccinated. Unvaccinated individuals will be required to wear a mask when not engaged in swimming activities.

Updated Thu, Jun 10 - 3:00pm

No. In anticipation of moving to Phase 5 on June 11, visitors to the pools will not need to make reservations. This is subject to change if guidelines change over the course of the pool season or if we do not move to Phase 5 on June 11.

Updated Thu, Jun 10 - 3:01pm

We will not be offering swim lessons this year. Since we did not plan to have to have swim lessons this summer, we have not recruited, hired or trained staff to run and teach swimming lessons. We will plan to have our swimming lessons program back for summer 2022.

Updated Thu, Jun 10 - 3:01pm

No. Pool private rentals, including birthday parties, are suspended for summer 2021. Look for other rental opportunities throughout the District on the Facility Rentals page.

Updated Thu, Jun 10 - 3:01pm

No. There will be no concessions this year because both concession areas are needed to be used for lifeguards to take their mandated breaks in an outdoor, socially distanced setting between rotations in the guard chair. No outside food and drinks are allowed into the pool.

Updated Thu, Jun 10 - 3:02pm

Diving boards, slides and lounge chairs will be available at both pools.

Updated Thu, Jun 10 - 3:03pm