Submit Program Withdrawal Form
The Elmhurst Park District is committed to providing the highest quality recreation activities, events, and programs. If a customer is not completely satisfied with a District class, program, or activity, due to circumstances under the District’s control, the District will arrange for the customer to repeat the class at no charge, receive credit toward another program, or receive a refund.
A full refund will be granted...
- if a customer withdraws online up to seven (7) days before the start date for most activities (certain activities have separate withdrawal dates), the amount will be credited to their account or credit card.
- if a customer is dissatisfied with a District class, program, or activity due to circumstances under the District’s control, refund requests must be made prior to the third-class meeting or within two (2) weeks of a single/double-meeting activity.
- if the refund is initiated by the District (e.g., cancelled class, low enrollment).
- for a customer’s injury or illness with a doctor’s note before the program begins.
The policy for all other refund requests is the following unless otherwise noted under exceptions at the end of the policy:
- If a refund request is made up to 48 hours prior to the start of the program, a full refund will be credited to a customer’s account. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
- If a refund request is made less than 48 hours before a class and a class has not started, a refund will be credited to a customer’s account minus one class prorated fee. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
- Once a program has started, refunds will be credited to a customer’s account minus a prorated fee for the classes that met. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund. Programs that require approval from the Program Supervisor to refund include Sunbeams & Rainbows, Rec Station, Gymnastics Team and Pre Team, and Recital Dance Programs.
- After the midpoint of the program, no refund will be issued except for a customer’s illness/injury with proof of a doctor’s note.
- After a class is over, no refunds will be issued.
If a customer account has no activity after one (1) year from the date a refund was credited to the account, the refund will automatically be issued by check minus a $5 service charge.
Exceptions: The refund policies above include the following exceptions.
- Refunds for trips will be issued only if the seat can be resold or if the District cancels the trip.
- Refunds are not issued for certain contractual programs, Sugar Creek Golf Course greens fees, Courts Plus court fees, joining fees, picnic permits, outdoor daily pool admissions, outdoor pool punch cards, outdoor pool passes or food/beverages.
- Refund policies for camps may have exceptions, which are specified on the District’s website. Please see below.
Summer Camp Refunds
In the event you need to cancel a camp, please do so immediately. Withdrawals can be done online through your online account or by submitting at Camp Withdrawal Form to the registration office at registration [@] epd.org, or by calling (630) 993-8900.
A $25 cancellation fee will apply to refunds for each session of camp that costs over $175, and a $10 cancellation fee for camps less than $175. Refund requests for camps must be received 10 business days or more prior to the start of camp to be eligible for a refund. Refunds requested within 10 business days will be considered only for injury or illness with a doctor's note before the camp begins.
