Frequently Asked Questions

Events

Community Events will begin again in Phase 4 during July! There will be capacity limits and reservations will be required. 

All community events through the end of June have been cancelled, including Eldridge Adventure Day and Movies in the Park. It is our hope to reschedule the 100th Anniversary Community Picnic, scheduled for June 6, to a later date. Here is the current status of upcoming events:

  • Movie in the Park (July 10) - ON SCHEDULE - RESERVATIONS ARE FULL
  • Safety Town Open Roads (Through month of July) - CANCELED
  • Bags Brew & BBQ (July 25) - CANCELED
  • Movie in the Park (August 7) - ON SCHEDULE
  • Park Palooza (August 22) - CANCELED

 

Updated Tue, Jul 07 - 2:49pm

Facilities

Download Reopenings Information

The Abbey Closed
Administrative Office Open
Athletic Fields Open
Basketball Courts Open
Courts Plus Reopening fitness floor July 13, pool & locker rooms July 27
Drinking Fountains Closed
East End Pool Closed
Futsal Court Open
The Hub Open (batting cages, mini-golf, concessions)
Outdoor Weddings Open
Pickleball Courts at Crestview Park Open
Picnic Shelter Rentals Open for groups up to 50
Playgrounds  Open
Restrooms Open
Roller Hockey Courts Open
Safety Town  Closed
Sand Volleyball Courts Open
Skate Park Open
Smalley Pool Closed
Sugar Creek Golf Course Open
Tennis Courts Open
Turf Fields Open
Trails and Walking Paths Open
Wagner Community Center Closed
Wilder Park Conservatory Open
Wilder Mansion Reopening with restrictions (date TBD)

 

Updated Tue, Jul 07 - 7:06pm

Picnic shelters and picnic permit requests will be accepted for rentals up to 50 people. Groups above that size will not be considered based on Phase 4 guidelines.

Updated Thu, Jul 02 - 10:18am

Yes, playgrounds are open as of June 29. Click here for more information.

Updated Mon, Jun 29 - 1:00pm

Eldridge Park's east playground was scheduled for redevelopment in 2020. Due to COVID-19, this project has been deferred. Updates regarding when the project will move forward will be posted to epd.org when available.

Updated Tue, May 12 - 1:13pm

Outdoor pools will not open for the 2020 season. Everyone who purchased a season pass will be able to carry the pass over to use during the 2021 season.

It takes approximately five weeks to prep the pools for opening, which includes filling and treating the water; cleaning and setting up the facility; recruiting, hiring, and training more than 100 lifeguards; onboarding admissions and guest services staff; and purchasing the necessary equipment and supplies. In a normal year, the pool is filled and guards are hired and trained by mid-May, but due to the stay-at-home order, staff has been unable to start any of the necessary prep work.

In addition, in order to operate East End and Smalley Pools, staff would need to comply with social distancing guidelines, gathering limits, and cleaning/disinfecting guidelines, many of which have yet to be fully developed for swimming pools. It was unclear how the pools would be able to open safely and still comply with those strict limits and protocols issued by the CDC and Illinois Department of Public Health, and therefore the decision was made to remain closed. This closure also means that swim lessons and aquatic programs will not be held this summer.

Updated Tue, May 12 - 7:18pm

Courts Plus is reopening its fitness floor to members beginning July 13, see more information here.

Courts Plus is also excited to welcome the community back with outdoor group exercise classes beginning Friday, June 12! Classes will be kept to 9 participants, with 1 instructor. Registration will be required. Fee is $10 members/$13 non-members per class.View full schedule and guidelines here.

Updated Tue, Jul 07 - 7:06pm

The batting cages and miniature golf are open, along with limited concession items. Staff is awaiting guidance on the sprayground at The Hub and is hopeful to reopen later in Phase 4.

Updated Tue, Jul 07 - 2:50pm

Memberships

Courts Plus members who have paid in full will have their membership extended for the length of the closure. For example; if we are closed for 12 weeks you will have a 12 week extension on your membership. Members who are on installment billing will not be charged during the closure. When the facility reopens, the billing will be adjusted for the March closure period that was paid in March.

Updated Fri, May 01 - 5:36pm

The Elmhurst Park District will be keeping East End Pool and Smalley Pool closed for the 2020 swim season. Everyone who purchased a season pass will be able to carry the pass over to use during the 2021 season. If you would prefer not to have a pass carried over, you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Wed, May 13 - 9:00am

Online Registration

We regularly conduct maintenance updates to our online registration to maintain performance and ensure your security and privacy when doing business with us online. These updates are done after business hours and may require our online registration to be unavailable for scheduled periods of time.

Updated Thu, Nov 14 - 4:44pm

The recommended browsers for online registration are a current version of Chrome or Safari.

Updated Thu, Nov 14 - 4:44pm

For step by step instructions on how to register online please click here.

Updated Thu, Nov 14 - 4:44pm

Pool Rules

You are more than welcome to pack your own lunch or dinner and enjoy it in the picnic areas in the parks outside the pools. Coolers and outside food are not allowed inside the pools, but swimmers can enter and leave the facility as many times as they wish by showing their receipt or stamped hand to the cashier. We also have a wide variety of menu options available at our concession stand located inside both pools.

Updated Thu, Nov 14 - 4:49pm

Children must be at least 10 years old to come to the pool alone. Anyone under the age of 10 must be accompanied by an adult, age 16 or older.

Updated Thu, Nov 14 - 4:50pm

Everyone MUST be AT LEAST 48 inches tall to ride the slides at East End and Smalley Pools.

Updated Thu, Nov 14 - 4:50pm
  • Lightning or thunder in the area.
  • Air temperature falls below 65 degrees.
  • Mechanical issues.
  • Daily hours may be adjusted and/or sections of the facility may be closed due to staff shortage.
Updated Thu, Nov 14 - 4:50pm

The water is kept between 80-83 degrees.

Updated Thu, Nov 14 - 4:50pm

Swimsuits are required to enter the water. All additional clothing must be clean and may require approval by the facility manager. Jeans, sandals, athletic shorts are not permitted in the water. Anyone not wearing a swim suit will be asked to exit the water. All children regularly diapered must wear either a disposable or reusable swim diaper. Reusable swim diapers are sold at the Admissions window.

Updated Thu, Nov 14 - 4:51pm

All flotation devices must be U.S. Coast Guard approved. Complimentary lifejackets are available at the park. Children wearing lifejackets must be within arm reach of a parent or guardian over the age of 16.

Updated Thu, Nov 14 - 4:51pm

Programs

All spring programs and aquatic programs have been canceled and will be credited back to your EPD household account, which will be available for future registrations when programs become available. You will receive an emailed receipt each time a credit is applied to your account. If you would prefer not to have a credit balance you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Wed, May 13 - 8:55am

Rec Station, Sunbeams & Rainbows, Martial Arts and other programs with automatic billing were not charged in April and will not be charged or billed during the closure. For programs that have ended or cancelled, credits for the missed classes have been applied to the household accounts. If you would prefer not to have a credit balance you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Fri, May 01 - 5:36pm

All in-person AARP events and activities are cancelled until June 1, 2020, as we continue our precautions against the COVID-19 Coronavirus. This includes Tax appointments at The Abbey.

At this time we are waiting for information from AARP in regards to when they will resume programs and if they will making up any of the missed courses and tax prep appointments. Please check epd.org about news and updates regarding programming, which will be posted there as they are made available.

Updated Fri, May 01 - 7:46am

Yes, Day Camp 2020 will begin June 22 and will follow the guidelines set by Phase 3. This camp is similar to Funseekers but will not include the field trips and swimming at East End or Smalley Pools. Safety, as always, is top of mind. The restructured day camp will incorporate smaller group sizes, separate locations allowing for little to no crossover between camp groups, increased sanitation practices, face coverings when necessary, and social distancing restrictions in accordance with Illinois Department of Public Health and CDC guidelines. Due to the need to keep camp groups separate and provide indoor shelter for each group, there will be a limited number of spaces available for registration. Priority registration will go to those people who had already registered for Funseekers or Courts Plus camp.

Learn more about Day Camp 2020, including sessions and how to register.

Updated Thu, Jun 04 - 10:40am

Registration for 2020-2021 Rec Station, which was to take place April 1, is postponed until further notice. Information about the new date will be posted on epd.org when it becomes available.

Updated Fri, May 01 - 7:46am

Adult Sports Leagues for spring and summer are cancelled. Information on the status of fall leagues will be posted to the Adult Sports Leagues page as it becomes available.

Updated Fri, Jun 05 - 3:02pm

Yes! Visit the Virtual Recreation page to view all virtual programs, including fitness, dance, early childhood and gymnastics.

Updated Fri, May 01 - 7:46am

Seasonal brochures will be available online only until further notice to provide maximum flexibility and cost savings. A Mid-Summer Brochure is now available.

Updated Tue, Jul 07 - 2:53pm

Outdoor pools will not open for the 2020 season, so this means no aquatic programs will be offered this summer. All aquatic program purchases will be credited back to your EPD household account, which will be available for future registrations when programs become available. You will receive an emailed receipt each time a credit is applied to your account. If you would prefer not to have a credit balance you may request a refund via email at registration [at] epd.org. A refund check will be mailed to the address we have on file. Refund checks are being processed once a week. We will do our best to process your refund as quickly as possible.

Updated Tue, May 12 - 1:18pm

Staff created a revised version of our traditional day camps, Day Camp 2020, which will be held starting Monday, June 22 at Wagner Community Center and the Eldridge Recreation building and will follow the guidelines set by Phase 3. This camp is similar to Funseekers but will not include the field trips and swimming at East End or Smalley Pools. Safety, as always, is top of mind. The restructured day camp will incorporate smaller group sizes, separate locations allowing for little to no crossover between camp groups, increased sanitation practices, face coverings when necessary, and social distancing restrictions in accordance with Illinois Department of Public Health and CDC guidelines. Due to the need to keep camp groups separate and provide indoor shelter for each group, there will be a limited number of spaces available for registration. Learn more about Day Camp 2020 here.

Outdoor fitness classes are being offered at Courts Plus. $10 members/$13 non-members per class. Learn more details and how to register here.

Staff is targeting Phase 4 for additional programming, such as dance, gymnastics, and sports. Details will be forthcoming.

Updated Thu, Jun 25 - 2:15pm

Thus far, there have not been discussions about cutting the Park District’s tax levy or possibly providing tax rebates during the COVID-19 pandemic. While residents are not currently able to participate in programs nor use the playgrounds, athletic courts, facilities and fields, all of the District's 28 parks remain open for walking, hiking, running and biking and still have to be maintained during the stay-at-home order. This maintenance includes, among other things, mowing of turf, trail maintenance and trash collection. In addition, the District operates nearly 20 different facilities that, even while closed to the public, have to continue to be operated from the perspective of utilities, HVAC systems and security.

Less than half of the Park District's overall funding comes from property tax revenues. The majority of revenue is generated from user fees, memberships and facility rental fees.  During the stay-at-home order we are not generating any of those revenues and project our losses to be in excess of $6 million dollars.  As a result, we have instituted a hiring freeze, frozen any vacant positions, cancelled contracts with service providers, deferred more than $1 million dollars in capital projects and have furloughed and imposed pay cuts on hundreds of staff who run our programs and facilities.

Therefore, tax revenues are solely being used at the current time to operate the District's essential functions, with a focus on safety, security and sanitation for park users and our staff performing those tasks.

We greatly look forward to the lifting of the stay at home order so that the Park District, along with everyone else, can begin to transition back to a new "normal"  which we anticipate will allow for greater use of the parks and a gradual re-introduction of programs and services.

Updated Fri, May 15 - 1:44pm

Registration

All program participants must be of the specified age by the first day of class unless otherwise noted.

Updated Thu, Nov 14 - 4:45pm

R/NR means Resident/Non-Resident. A resident is one who pays Elmhurst Park District taxes. If you are unsure, please check your tax bill. Proof of residency will be required.

M/NM means Courts Plus Member/Non-Member.

Updated Thu, Nov 14 - 4:45pm

Min/Max refers to the minimum and maximum number of participants allowed in a program.

Updated Thu, Nov 14 - 4:44pm

Any check returned by the bank to the Elmhurst Park District for any reason will incur a $25 fee. Additional registrations will not be accepted until all outstanding balances have been cleared.

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District recognizes that there are residents living within District boundaries who are unable to participate in programs due to economic hardships.  Applications for financial assistance may be picked up at the Wagner Community Center, at Courts Plus for Courts Plus memberships and programs or downloaded here.

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District is committed to providing the highest quality recreation activities, events, and programs.  If a person is not completely satisfied with a Park District class, program, or activity due to circumstances under the Park District's control, the District will arrange for the person to repeat the class at no charge, receive credit toward another program, or receive a refund.

A full refund will be granted...

  • If a participant is dissatisfied with a Park District class, program, or activity due to circumstances under the Park District's control.  Refund requests must be made prior to the third class meeting or within two weeks of a single/double-meeting activity.
  • If the refund is initiated by the Park District (i.e. cancelled class, low enrollment).
  • For injury or illness with a doctor's note before the program begins.

Once a program has begun, only a prorated amount will be refunded.  After a class is over, no refunds will be issued. Programs that require approval from the Program Manager to refund include Sunbeams & Rainbows, Rec Station, Gymnastics Team and Pre Team and Recital Dance Programs.

  • Trips:  Refunds for trips will be issued only if the seat can be resold or if the Park District cancels the trip.
  • No refunds will be issued for Sugar Creek Golf Course greens fees, Courts Plus courts fees, joining fees or food/beverages.

Recreation Camps Refunds

  • The deadline for camp withdrawals or changes is 9 a.m. on Monday the week before each session begins.

Courts Plus Camp Refunds

  • The deadline for camp withdrawals or changes is 8 p.m. on the Thursday before each session begins.

All other refunds (unless otherwise noted)

  • A full refund will be credited to a customer’s account if a request is received up to 48 hours prior to the start of a program. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
  • If a refund request is made less than 48 hours before a class and a class has not yet begun, a refund will be credited to a customer’s account minus one class prorated fee. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • Once a program has begun, refunds will be credited to a customer’s account minus a prorated fee for the classes that have met. If the customer requests that the refund is issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • After the midpoint of the program, no refund will be issued except for illness/injury, with proof of a doctor’s note.

If a customer account has no activity after one year from the date a refund was credited to the account, that refund will automatically be issued to a credit card or by check based on the original payment type minus a $5 service charge.

Refunds must be requested through email or in person (not available online).

Updated Thu, Nov 14 - 4:44pm

The Elmhurst Park District is committed to promoting and encouraging positive interactions among participants with and without disabilities.  Staff members are available to assist participants with accommodations needed for success in and enjoyment of our programs.

First, register for the desired program.  Then contact Erica Brady, Elmhurst Park District Program Manager for Special Needs & Inclusion, at (630) 993-8676 at least five days prior to the start of the program to discuss the special needs of the participant and ways in which we can accommodate those needs.  Please be sure to contact Erica before each program so that a smooth inclusion can occur.

The Elmhurst Park District is also a member of the Gateway Special Recreation Association, which was formed through an intergovernmental agreement and serves as an extension of the Park Districts of Elmhurst, Burr Ridge, Oak Brook, Pleasant Dale, Westchester and York Center, and the Villages of Hinsdale and Willowbrook.  Gateway SRA contracts the services of the Ray Graham Association for People with Disabilities, a non-profit agency, to provide recreation programs.  For more information on inclusion and special needs programming, visit the Special Needs & Inclusion page.

Updated Thu, Nov 14 - 4:44pm

Insurance coverage for injuries suffered while participating in programs or utilizing park facilities is not provided by the Elmhurst Park District.

Updated Thu, Nov 14 - 4:44pm

Please complete a medication dispensing form prior to the start of program. Alert staff of allergies or medical dispensing forms when program begins.

Updated Thu, Nov 14 - 4:44pm

Registration notifications and receipts sent from our registration system will come from elmhurstparkdistrict [at] rectrac.com.  To avoid emails being marked as spam, add us to your contact list. This is a notification only address that cannot accept replies.

Updated Thu, Nov 14 - 4:44pm

A resident is defined as an individual living at an address or a property owner within the Park District boundaries. If you are unsure, please check your tax bill.  In order to receive resident rates, proof of residency must be provided at either the Wagner Community Center or Courts Plus locations. Once verified, your account will be updated to resident.

Proof of residency must include one of the following:

  • A current driver's license or state identification card
  • Utility bill for the household such as gas, electric, water or waste removal
  • Lease or Home Bill of Sale with your name and address on it
  • Tax bill with Elmhurst Park District listed

For more information, please contact the Wagner Community Center at 630-993-8900.

Updated Thu, Nov 14 - 4:44pm