Refund Policy

The Elmhurst Park District is committed to providing the highest quality recreation activities, events, and programs.  If a person is not completely satisfied with a Park District class, program, or activity due to circumstances under the Park District's control, the District will arrange for the person to repeat the class at no charge, receive credit toward another program, or receive a refund.

A full refund will be granted...

  • If a participant is dissatisfied with a Park District class, program, or activity due to circumstances under the Park District's control.  Refund requests must be made prior to the third class meeting or within two weeks of a single/double-meeting activity.
  • If the refund is initiated by the Park District (i.e. cancelled class, low enrollment).
  • For injury or illness with a doctor's note before the program begins.

Once a program has begun, only a prorated amount will be refunded.  After a class is over, no refunds will be issued. Programs that require approval from the Program Manager to refund include Sunbeams & Rainbows, Rec Station, Gymnastics Team and Pre Team and Recital Dance Programs.

  • Trips:  Refunds for trips will be issued only if the seat can be resold or if the Park District cancels the trip.
  • No refunds will be issued for Sugar Creek Golf Course greens fees, Courts Plus courts fees, initiation fees or food/beverages.

Recreation Camps Refunds

  • The deadline for camp withdrawals or changes is 9 a.m. on Monday the week before each session begins.

Courts Plus Camp Refunds

  • The deadline for camp withdrawals or changes is 8 p.m. on the Thursday before each session begins.

All other refunds (unless otherwise noted)

  • A full refund will be credited to a customer’s account if a request is received up to 48 hours prior to the start of a program. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
  • If a refund request is made less than 48 hours before a class and a class has not yet begun, a refund will be credited to a customer’s account minus one class prorated fee. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • Once a program has begun, refunds will be credited to a customer’s account minus a prorated fee for the classes that have met. If the customer requests that the refund is issued to a credit card or as a check, a $5 service charge will also be deducted from the refund.
  • After the midpoint of the program, no refund will be issued except for illness/injury, with proof of a doctor’s note.
If a customer account has no activity after one year from the date a refund was credited to the account, that refund will automatically be issued to a credit card or by check based on the original payment type minus a $5 service charge.
 
Refunds must be requested through email or in person (not available online).
Registration Frequently Asked Questions