Get ACTIVE

You'll login at the ActiveNet Sign-In page.

1. Search and select a program.
2.  Login or Create an Account
3.  Attendees Screen: Select family member(s) you would like to book and click “Next”
4. Review Screen: Review your Cart Summary, Answer any Questions  and sign Waiver then select “Checkout”
5.  Payment Screen: Enter payment information and “Complete” the transaction.

Search for an activity in one of two ways:

1. Use the Search function by entering a keyword in the search field.
2. Navigate through programs under the main categories: Aquatics, Day Camps, Dance, Early Childhood, Sunbeams & Rainbows, Events, Fitness, Gymnastics, Martial Arts, Racquet Sports, Rec Station, Sports, Theatre, Youth & Teens, Adults & Seniors, Centennial, Courts Plus, Kids Plus. You can refine your search using the filters: Day of Week and Date Range.

You have successfully registered or waitlisted for a program, class, or activity when you click the “Checkout” button on the payment screen. You will receive a confirmation email with the details. You can also view your history by clicking on ‘My Account” then clicking “Transaction and Payment History”.

When you’re on the login screen, simply click the “Forgot password” link. You’ll provide the email address used to create the account and click “Submit”. You’ll then receive an email containing a temporary password. Once you sign in with the temporary password, you’ll be prompted to change the password. Please do not create another account using a different email.

If you’re creating a new account, ActiveNet uses a combination of county taxing and city addresses to verify residency. If the system does not recognize your address, you may be required to bring in proof of residency. Visit Registration Information for more details. 

We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names and credentials underneath the head of household after it has been established. 

Each adult on the household with a unique email address will then also be able to login with their own credentials.

R/NR means Resident/Non-Resident. A resident is one who pays Elmhurst Park District taxes. If you are unsure, please check your tax bill. Proof of residency will be required.

M/NM means Courts Plus Member/Non-Member.

No. You can navigate through the system without having an account or being logged in. You will only be prompted to log-in or create an account when you register for a program.

Yes, you will be able to have multiple credit cards saved to your account. Each time you check out, you’ll choose your desired card and will need to enter the three-digit security code found on the back of your card. The new software and payment processor are fully encrypted and compliant to ensure your personal information is secure. We strongly encourage our users to choose a strong password and be diligent in protecting their personal information and account details.

View instructions for adding a credit card to your account.

You can withdraw yourself or your child from most activities up to one week before the start date in the “transaction and payment history” section under “My account”. The amount will be credited to your account. Please contact EPD to cancel memberships. Please note certain activities have separate withdrawal dates.

Submit Program Withdrawal Form

The Elmhurst Park District is committed to providing the highest quality recreation activities, events, and programs. If a customer is not completely satisfied with a District class, program, or activity, due to circumstances under the District’s control, the District will arrange for the customer to repeat the class at no charge, receive credit toward another program, or receive a refund. 

A full refund will be granted...

• if a customer withdraws online up to seven (7) days before the start date for most activities (certain activities have separate withdrawal dates), the amount will be credited to their account or credit card.
• if a customer is dissatisfied with a District class, program, or activity due to circumstances under the District’s control, refund requests must be made prior to the third-class meeting or within two (2) weeks of a single/double-meeting activity.
• if the refund is initiated by the District (e.g., cancelled class, low enrollment).
• for a customer’s injury or illness with a doctor’s note before the program begins.

The policy for all other refund requests is the following unless otherwise noted under exceptions at the end of the policy:

• If a refund request is made up to 48 hours prior to the start of the program, a full refund will be credited to a customer’s account. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
• If a refund request is made less than 48 hours before a class and a class has not started, a refund will be credited to a customer’s account minus one class prorated fee. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund.
• Once a program has started, refunds will be credited to a customer’s account minus a prorated fee for the classes that met. If the customer requests that the refund be issued to a credit card or as a check, a $5 service charge will be deducted from the refund. Programs that require approval from the Program Supervisor to refund include Sunbeams & Rainbows, Rec Station, Gymnastics Team and Pre Team, and Recital Dance Programs.
• After the midpoint of the program, no refund will be issued except for a customer’s illness/injury with proof of a doctor’s note.
• After a class is over, no refunds will be issued.

If a customer account has no activity after one (1) year from the date a refund was credited to the account, the refund will automatically be issued by check minus a $5 service charge. 

Exceptions: The refund policies above include the following exceptions.

• Refunds for trips will be issued only if the seat can be resold or if the District cancels the trip.
• Refunds are not issued for certain contractual programs, Sugar Creek Golf Course greens fees, Courts Plus court fees, joining fees, picnic permits, outdoor daily pool admissions, outdoor pool punch cards, outdoor pool passes or food/beverages.
• Refund policies for camps may have exceptions, which are specified on the District’s website. Please see below.

Summer Camp Refunds

In the event you need to cancel a camp, please do so immediately. Withdrawals can be done online through your online account or by submitting a Camp Withdrawal Form to the registration office at registration [@] epd.org (registration[at]epd[dot]org). Withdrawal requests made over the phone will not be accepted.

A $10 withdrawal fee will be deducted from your refund for camps totaling $175 or less, a $25 withdrawal fee will be deducted from your refund for camps totaling $176 or more. Withdrawal fees are per each withdrawal transaction. No refunds will be granted for requests made within 10 business days of the camp start date.

All users must be at least 18 years of age to create an account in the system.

Yes, you can still register at the Administrative Office, Courts Plus, or the Mary E. Kies Recreation Center.

• Register online at your own convenience. Go online from any wireless device to register for an activity or league, make a payment, manage your profile and so much more.
• Easily find what you're looking for with a robust activity search. Search by keyword, age, day, time, location, instructor, etc.
• Before registration opens, save activities to your Wish List and then simply transfer them to your cart once registration is available.
• Keep track of your entire family's activities and schedules in one place.
• The ActiveNet shopping cart allows for multiple transactions at once, making the registration and payment process more convenient.
• Add and save multiple credit cards to your account. Use your credit card to make easy and secure payments online. You can also track payments and print out receipts when you need it.
• The ability to withdraw online from most registered activities up to one week before the start date.
• Seamlessly connect to your Facebook account to invite friends to register for the same activities.
• Stay "in the know" with ActiveNet Communication features.

View our walkthrough or follow the steps below:

If you have registered for a program in the past two years: Account information will be automatically transferred into the new system. 

• Visit the ActiveNet Sign-In page
• Click the 'Forgot your Password?' Link under the password text box.
• Enter in the email address associated with your current registration account. 
  • You may be prompted to enter your name and birthdate and click Submit. 
  • NOTE: Please use your name as listed on your current account, i.e. If your account is Daniel, but you go by Dan, you will need to enter Daniel for the system to recognize you. 
• Check your email for the Reset your Password message and click the blue 'Reset Password' link to create a password for your new ActiveNet account. 
• Login with your email and newly created password.
• Once logged in, verify your account information looks correct. This includes your name, phone number, address, email, family members and emergency contacts.

If you have not registered for a program since October 2021: You will need to create a new account.

• Visit the ActiveNet Sign-In page
• On the Sign-In page, click 'Don't have an account? Join' and follow the prompts for account set-up.

To ensure a smooth registration process, make sure to verify your account prior to registration day.

Download a walkthrough for entering your birthdate in ActiveNet.