It was smooth sailing for participants signing up for summer programs during resident registration on Saturday, May 5. Unfortunately that wasn’t the case during the spring registration on Saturday, February 24, when the District’s registration software failed to meet the needs of the residents, resulting in delayed registrations and a lot of frustration.
At the March 12, 2018 Park Board meeting, Park District staff and the Board’s ad hoc IT committee provided updates regarding the District’s registration software, RecTrac from Vermont Systems, Inc. (VSI). The software ran at an unacceptably slow rate of speed during registration on February 24, 2018, causing concern amongst residents trying to sign up for programs.
We apologize for the disruption and inconvenience that occurred this morning with the Park District's registration software. We have been able to rectify the system running at an unacceptably slow rate of speed and it is now running properly. We are now working to understand the root cause of the problem.