As a result of issues with the Elmhurst Park District’s registration software, the District made changes to the first day of registration process beginning with winter registration. Those changes included hosting gymnastics registration on a separate day and time in an effort to alleviate the burden on the software system. That registration took place this past weekend and went smoothly.
As a result of issues with the Elmhurst Park District’s registration software, the District has made changes to the first day of registration process beginning with winter registration this Saturday. Those changes include hosting gymnastics registration on a separate day and time in an effort to alleviate the burden on the software system.
The Elmhurst Park District Winter Brochure is out for delivery and should be arriving at resident’s doorsteps soon. With the arrival of the brochure, residents should note changes to the first day of registration for Elmhurst Park District programs beginning with this winter season.
Residents can expect to see changes to the first day of registration for Elmhurst Park District programs beginning with the winter season. Based on feedback from residents, the decision was made to hold gymnastics registration on a separate day and time in an effort to reduce the high volume on the District’s current software system.
A survey was recently conducted to gauge the best day and time for gymnastics registration. Overwhelmingly, residents chose Saturday, December 1 at 8:00 a.m. Registration for general programs will then be held on Saturday, December 8 at 8:00 a.m.
Update: The survey is now closed. If you still have questions or comments regarding registration, contact us and let us know!
It’s no secret that two of the last three registrations have been frustrating and difficult for residents. Therefore, staff will be making changes to the first day of registration beginning with winter registration in December.
The Elmhurst Park District Board and staff share the frustration felt by residents on Saturday and we sincerely apologize that once again it took an unacceptable amount of time for some to register for programs. We were hopeful that we had found a solution that would work for our residents and were disheartened that that was not the case.
It was smooth sailing for participants signing up for summer programs during resident registration on Saturday, May 5. Unfortunately that wasn’t the case during the spring registration on Saturday, February 24, when the District’s registration software failed to meet the needs of the residents, resulting in delayed registrations and a lot of frustration.
Registration for programs featured in the Fall 2018 Brochure opens today at 8 a.m. for non-residents.
At the March 12, 2018 Park Board meeting, Park District staff and the Board’s ad hoc IT committee provided updates regarding the District’s registration software, RecTrac from Vermont Systems, Inc. (VSI). The software ran at an unacceptably slow rate of speed during registration on February 24, 2018, causing concern amongst residents trying to sign up for programs.
We apologize for the disruption and inconvenience that occurred this morning with the Park District's registration software. We have been able to rectify the system running at an unacceptably slow rate of speed and it is now running properly. We are now working to understand the root cause of the problem.
Non-resident registration for spring and summer camp programs begins at 8 a.m.